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Sales conditions

General Conditions of Sale

Welcome to our HAUTLENCE boutique! We are delighted to offer you our timepieces and wish you a pleasant online shopping experience. This document sets out our General Conditions of Sale (the “GCS”) applicable to each of our watches (collectively, the “Watches”, individually, the “Watch”). Certain collections may, where expressly specified, be offered together with non-fungible tokens (“Tokens”).

1. YOUR CONTRACT WITH US

These GCS apply to all services, orders and dispatches of HAUTLENCE branded Watches, including, where applicable, Watches sold with Tokens (together, the “Augmented Products”), that you, as the client, order from Moser Schaffhausen AG, a Swiss company limited by shares with its registered office at Rundbuckstrasse 10, CH-8212 Neuhausen am Rheinfall (the “Seller”), via its website www.hautlence.com (the “Site”). By placing an order, you acknowledge that you have read, understood and accepted these GCS without reservation.

The Seller may amend these GCS at any time by publishing a new version on the Site. Any order or delivery occurring after publication of a new version constitutes acceptance of that version.

The GCS in force on the Site at the time of any secondary-market acquisition of a Watch, Token or Augmented Product shall also apply, insofar as applicable, to subsequent purchasers.

By using the Site, you further agree to be bound by its Terms of Use and our Privacy Notice.

PART 1: WATCHES COLLECTION – SOLE WATCHES OR WATCHES BEING PART OF AN AUGMENTED PRODUCT

2. ORDERING MECHANISM

When starting your purchase via the Site, please follow the process below.

Please note: your order request becomes a binding contract only once it has been confirmed to you by e-mail and you have validated the order.

  1. Select the Watch you would like to reserve and enter your personal information in the form provided (our products can only be shipped to a limited list of countries).

  2. For specific requests (delivery timing, availability, customization), use the free-text field.

  3. Click “Reserve”.

  4. Our selection process includes a Know Your Customer (KYC) review performed by the Seller and, if necessary, reputable professional advisors.

  5. If your purchase application is selected, our concierge service will contact you to complete the purchase offline.

  6. Once you have validated your order by e-mail, we will send you an invoice for the full price or request a prepayment/deposit.

  7. You are responsible for verifying and confirming all details in our order confirmation, including your personal details and delivery address.

  8. When your Watch is ready to ship, we will dispatch it via our selected carrier to the address you provided. You will be asked to acknowledge receipt.

3. PRODUCT OFFERING

Watches are offered for sale on the Site within the limits of available stocks. Please contact our concierge service for any information on products and availability.

Photos and texts on the Site are non-contractual and for information only. The Seller assumes no responsibility for errors or omissions in those materials.

For clarity, this Article 3 and all provisions in Part 1 apply to both Watches sold alone and Watches sold as part of an Augmented Product with associated Tokens.

4. PRICES, TAXES AND SHIPPING COSTS

Prices shown on product pages exclude VAT and shipping costs unless stated otherwise.

After you reserve a Watch on the Site, our concierge will prepare the final purchase order and collect your details. The final price will be indicated to you by e-mail in our order confirmation. Once you agree to the indicated price (order validation), we will e-mail the invoice.

In most cases, the full price is invoiced upon order validation. We may request a deposit or prepayment first; any such amount will be offset against the total price.

Currency fluctuations may occur between your order date and final payment date. If the resulting change increases the final price, we will ask you to reconfirm your purchase. If you decline, your down-payment will be reimbursed without penalty.

Unless stated otherwise, taxes and customs duties are not included in the online price and are payable by the client.

5. PAYMENT AND OWNERSHIP OF THE GOODS

The purchase is concluded once payment is received by the Seller. Payment must be made in advance of shipment via bank transfer:

  • We collect your billing address to prepare the order confirmation indicating the final price.

  • After you validate the order, you will receive the invoice within 1–3 working days (product, price, estimated delivery time). Payment is due within 10 days of receipt; the offer is valid only until that date.

  • Once payment is received, we will e-mail you a receipt.

  • Your Watch will not be manufactured or dispatched prior to full payment (unless a prepayment schedule is expressly agreed). Shipment occurs only after full purchase amount is received.

Products remain the property of the Seller until paid in full. The Seller maintains insurance on the products until delivery. Responsibility for the products passes to you when the carrier delivers the package (or hands it to the designated recipient).

Once responsibility has transferred, you are solely responsible for complying with all applicable laws and regulations relating to possession, transport, use and potential resale.

6. DELIVERY

Place of delivery
Orders are delivered to the delivery address you provide, provided we can deliver to that country.

The Seller may, at its discretion, refuse an order, particularly where shipment to a specific country is not possible for logistical or legal reasons.

We currently deliver to:

Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Middle East: Bahrain, Kuwait, Qatar
Asia: Hong Kong, Taiwan
North America: Canada, United States of America
Oceania: Australia, New Zealand

If your country is not listed, please contact us at info@hautlence.com.

Delivery times
Watches are manufactured on demand. We will endeavor to process your order as soon as possible. Delivery times depend on your address, product availability and local customs requirements. Our concierge will indicate an approximate delivery time, notify you when your Watch is ready to ship, and keep you informed of shipment status and any unforeseen delay.

Conditions of delivery
If delivery requires an appointment, the carrier will contact you to arrange a time. We are not responsible for delays due solely to your unavailability after several proposed appointments.

A signature (yours or your designated representative’s) is required on delivery, at which point responsibility transfers to you.

Impossibility of delivery
If delivery is impossible, the goods will be returned to the Seller. You will bear any additional transport costs and any other costs linked to a new delivery attempt.

7. RECEPTION AND VERIFICATION

You (or your representative) must verify the quantity and condition of your Watch upon delivery. Inform the carrier immediately of any apparent breakage or visible defects to the package or Watch, and notify HAUTLENCE concierge within 24 hours of receipt at info@hautlence.com.

If the Seller agrees that your Watch is defective, it will be meticulously inspected, serviced and tested to the most stringent quality standards.

8. GUARANTEE / SERVICE

All HAUTLENCE Watches are manufactured under strict quality standards by highly qualified watchmakers. Should your Watch require servicing, please visit the Customer Service section on our Site. Only the entities indicated there are authorized to provide guarantee services as defined in our guarantee guidelines.

9. WITHDRAWAL RIGHT

Deadlines and fees
Our Watches are manufactured on demand following your order request and its confirmation to our concierge.

Cancelling your order:
You may cancel your order at no cost within 14 days from the date of our order confirmation e-mail. Any paid fee will be returned within 14 days to the same payment method.

For cancellations requested after 14 days from order and price confirmation, 5% of the deposit amount (minimum CHF 1,000) will be retained to cover administrative and logistics costs and to compensate for lost allocation.

Returning your Watch:
For pre-manufactured or non-customized Watches purchased via the official HAUTLENCE website, you may return within 14 days from delivery. Return shipping costs (including taxes and duties) are at your expense. A 5% retention on the deposit (minimum CHF 1,000) applies for administrative/logistics costs and allocation impact.

If Tokens were received as part of an Augmented Product, you must return them together with the Watch at your own expense (including taxes, duties and any third-party costs).

Condition of the Watch
Returned Watches undergo a strict condition check. We will refuse any Watch showing wear, use or modification. Straps must be in perfect resale condition; otherwise, their replacement cost may be deducted from your refund. The same applies to any defect/alteration of Tokens associated with an Augmented Product.

Conditions of return
To exercise your withdrawal right (for pre-manufactured or non-customized Watches only):

  1. Notify our concierge at info@hautlence.com (or use the Withdrawal Form below) within 14 days of receipt.

  2. Within another 14 days after notification, return the product in its original, complete packaging by courier to:
    Moser Schaffhausen AG, Rundbuckstrasse 10, CH-8212 Neuhausen am Rheinfall, Switzerland.

  3. Products must be returned in new, unused, perfect condition, with all protections, tags and stickers attached, with the original box, delivery package, accessories and documentation. Returns showing wear (e.g., strap/bracelet), use or alterations will be refused.

  4. You are responsible for return costs and adequate insurance for transport.

  5. We will e-mail you upon receipt of the return. Refunds are processed within 14 days from receipt of the withdrawal request provided all return conditions are strictly met (this period may be extended if the Watch has not yet reached us). Refunds are made to the original payment method. The Seller will deduct the initial outbound shipping, any customs duties, and the compensation fee indicated above.

PART 2: NON-FUNGIBLE TOKENS (IF APPLICABLE)

(Only relevant where a specific HAUTLENCE collection is expressly sold with Tokens.)

10. GENERAL

For certain collections, Tokens may be associated with the Watch. Tokens may be artistic and/or grant advantages (e.g., access to exclusive events). The content, extent and duration of any advantages are at the Seller’s sole discretion and will be generally described in our communication confirming selection of your purchase application (see Article 2).

11. RECEPTION

Access & distribution
Instructions for accessing any Tokens will be provided at the latest upon receipt of the Watch included in the Augmented Product. Tokens are distributed by the Seller, assisted by reputable service providers. HAUTLENCE does not provide a mobile application. Access, custody or viewing of Tokens will occur via platforms or solutions designated by the Seller and/or its service providers.

12. TRANSFER

After 1 year from activation, you may transfer Tokens, subject to compliance with the Seller’s technical/organizational guidelines and applicable laws. Transfers must use recognized, reputable and compatible platforms. Provide 15 working days’ prior written notice to the Seller before any transfer to a new wallet/application/platform. You bear all risks (e.g., network failures, security breaches, loss of keys, regulatory interference, taxation). Once Tokens are delivered to the specified wallet address, you irrevocably release the Seller and its affiliates from any related claims. You are solely responsible for network/platform fees and any taxes, duties or fines.

13. RESALE

After 1 year from activation, you may resell Tokens (alone or with the Watch) in compliance with the Seller’s guidelines and applicable laws, with 15 working days’ prior notice to the Seller. The buyer must agree to be bound by the GCS in force at the time of resale. Secondary marketplaces may apply commissions/royalties; the Seller shall receive 5% on each resale, where applicable. You bear all risks and fees as in Article 12. You may need an external wallet prior to resale.

14. INTELLECTUAL PROPERTY (TOKENS)

The Seller and/or its licensors own all rights in any artwork underlying purchased Tokens. You own the Token(s), not the underlying IP, and may dispose of the Token(s) in accordance with these GCS.

License: The Seller grants you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable, royalty-free license to (i) display/perform the artwork privately and non-commercially, and (ii) sell the Token(s) associated with the artwork. No commercial exploitation of the artwork is permitted. The license lasts for the duration of the IP rights or until the underlying blockchain ceases to exist or the Token is erased, whichever occurs first, and automatically terminates when you cease to own the Token.

15. LIABILITY (TOKENS)

If you breach these GCS, the Seller may immediately terminate the above license and you will be responsible—subject to applicable law—for damages, costs and expenses arising from the breach.

Given the innovative/experimental nature of Tokens, the Seller has no liability for loss of profit, business or opportunities, or any adverse consequence related to ownership, display, transfer or use of Tokens. To the maximum extent permitted by law, Tokens and artwork are provided “as is,” without warranties (including merchantability/fitness for purpose). The Seller’s liability relating to Augmented Products shall not exceed CHF 1,000, except in case of willful misconduct/fraud or death/personal injury caused by negligence.

The Seller has no responsibility if Tokens are transferred outside platforms designated by the Seller.

Contact for Token-related matters: info@hautlence.com

17. WITHDRAWAL RIGHT (TOKENS)

Except in exceptional circumstances, no withdrawal right or exchange is available for any Tokens.

PART 3: DIGITAL SERVICES

Certain timepieces may offer digital functionalities. HAUTLENCE does not provide a mobile application. Where digital features exist, use is strictly limited to official software or platforms designated or approved by the Seller and/or its service providers. Unauthorized use, modification, or interference is prohibited.

The Seller may modify, suspend or discontinue all or part of any digital service related to connected timepieces. No contractual obligation exists to maintain uninterrupted access beyond a reasonable support period defined per timepiece. Changes to digital services do not constitute a product defect under the Swiss Code of Obligations provided the Watch retains its core functionalities and the minimum support period is respected.

PART 4: FINAL PROVISIONS

19. MISCELLANEOUS

Data protection: Personal data is collected in accordance with legal requirements and processed as defined in our Privacy Notice.

Force majeure and liability exclusions: The Seller rejects liability for delays caused by events beyond its control (e.g., epidemics, traffic congestion, wars/geopolitical crises, extreme weather, customs holds) or major technological issues (including blockchain-related losses). Such events do not entitle the client to withdraw from the purchase contract or claim compensation.

The Seller will contact you as soon as reasonably possible to notify you (unless impossible or disproportionately burdensome). Obligations under the GCS are suspended and timelines extended for the duration of the event.

Validity: If any provision of these GCS is held null/invalid, the remaining provisions remain unaffected and are replaced by applicable legal provisions.

Limited liability: Without prejudice to specific limitations herein, no claim relating to delivered products, non-delivery, or other matters may exceed the purchase price of the goods concerned. You must inform the Seller immediately of all losses, damage, destruction or theft of products, Watches or Tokens and provide all necessary information.

Applicable law: Swiss law applies (conflict-of-laws rules excluded). The 1980 UN Convention on Contracts for the International Sale of Goods is expressly excluded.

Jurisdiction: The exclusive place of jurisdiction is the courts of the Canton of Schaffhausen, Switzerland, subject to mandatory venues provided by law. Appeal to the Swiss Federal Supreme Court is reserved.

HAUTLENCE / MOSER SCHAFFHAUSEN AG – September 2025

WITHDRAWAL DEADLINE FORM

To be returned no later than 14 calendar days from receipt of the products or contract signature to:

Moser Schaffhausen AG
Rundbuckstrasse 10
CH-8212 Neuhausen am Rheinfall
Switzerland

The revocation is valid only if legible and fully completed before expiry of the period.

  • Surname, first name: ______________________

  • E-mail address: ______________________

  • Order number: ______________________

  • Ordered on: ______________________

  • Delivered on: ______________________

Signature preceded by the handwritten mention “Read and approved”.